Choosing a medical office cleaning provider is a relationship you'll likely live with for a year or more, and getting it wrong in a clinical setting carries more consequence than in a general office. These questions surface the gaps early.
- How long have you specifically cleaned medical or dental practices? General commercial cleaning experience is not the same as clinical cleaning experience.
- Is your staff trained on the OSHA Bloodborne Pathogen standard, and can that be documented? See our OSHA compliance guide for what this training should cover.
- Which EPA-registered disinfectants do you use, and at what dwell time? See our EPA List N guide.
- Are your employees background-checked? Crews work in your facility, often near patient areas and records.
- Are you bonded and insured? Ask for a current certificate of insurance covering general liability and workers' compensation.
- Do your crews understand HIPAA-adjacent boundaries? See our HIPAA-aware crew guide — crews should never access charting areas or patient records.
- Do you provide a written scope of work? Verbal agreements aren't accountable if service quality slips.
- What's your terminal cleaning process for a suspected infectious case? See our terminal cleaning guide.
- What happens if I'm not satisfied with a clean? Ask about response time and re-clean policy.
- How do you train and supervise your staff over time? Ongoing quality checks matter as much as initial training.
Ready to evaluate us against this list? Request a written quote or call (866) 958-8773.